The Manual Fax Problem
Here's what I see at almost every organization I visit: someone sitting at a computer, watching faxes come in, manually routing them to the right department, manually entering data into the EHR, manually filing documents. Repeat a hundred times a day.
It's not that these organizations are behind the times. It's that fax integration is genuinely hard. The off-the-shelf connectors don't work with their specific EHR configuration. The APIs don't handle their edge cases. The "automated" workflows break on the first weird fax format.
So they gave up and went back to manual. And now they're paying significant salary costs for work that should be automated.
The Math on Manual Processing
Let's do the math for a typical healthcare organization:
- 500 faxes per day
- x 3 min average handling time
- = 25 hours of manual work per day
- = 3+ FTEs dedicated to fax processing
Proper automation can reduce that by 80-90%.
What I Build
I don't sell you a product. I build custom integrations that work with your specific systems, your specific workflows, and your specific edge cases. Here's what that looks like:
EHR/EMR Integration
Direct integration with Epic, Cerner, Meditech, Athenahealth, and others. Inbound faxes automatically attach to patient records. Outbound faxes trigger from clinical workflows.
Intelligent Document Recognition
OCR that actually works. Extract data from faxes automatically - patient names, dates, document types. Route based on content, not just cover sheets.
CRM & Sales Integration
Faxes appear in your CRM automatically. Contracts get sent from deal records. Signed documents attach to opportunities. Works with Salesforce, HubSpot, and custom systems.
Workflow Automation
Custom routing rules, automated notifications, escalation workflows, audit trails. Build the workflow you actually need, not what the vendor thought you'd need.
Real-World Examples
Multi-Hospital Health System
Built Epic integration for 12 hospitals. Inbound referrals automatically create patient encounters. Outbound prescriptions trigger from physician orders. Reduced manual processing from 8 FTEs to 1.
Regional Insurance Company
OCR pipeline extracts claim data from incoming faxes, validates against member records, routes to appropriate adjudicator. Processing time dropped from 4 hours to 15 minutes per claim.
National Law Firm
Salesforce integration for 200+ attorneys. Court filings send directly from matter records. Incoming documents attach to cases automatically. Full audit trail for compliance.
How I Work
I Watch First
Before building anything, I observe how your team actually works. The edge cases. The workarounds. The stuff that doesn't show up in process documents.
I Build Custom
No off-the-shelf middleware. I write integrations specific to your environment. When something breaks, I can fix it because I built it.
I Test Thoroughly
Real faxes. Real edge cases. Production-like testing before go-live. We catch the weird stuff before your users do.
I Support What I Build
When an integration fails, you reach me directly. Not a vendor support line. Not someone who's never seen your code.
Compliance & Standards
Automation doesn't mean cutting corners on compliance. Every integration I build maintains full audit trails and meets regulatory requirements: